Reference

Privacy Policy: How We Protect Your Account Information

When you open an account with ok33, we collect payment details, contact information, and device data to run your casino sessions, clear your bKash, Nagad, or Rocket deposits, and keep your wallet secure.

Account & wallet dataPayment transaction logsDevice & session trackingYour access and deletion rightsContact channels for privacy requests
ok33 Privacy Policy: How We Protect Your Account Information
PRIVACY CONTACT

Reach Us for Data Requests or Privacy Questions

If you want to see what information we hold, update outdated contact details, or delete your account and associated records, our support team handles every privacy request directly. Live chat is the fastest route during Bangladesh evening hours when most players are online, and email gets a written response within forty-eight hours. Each request is logged with a reference number so you can track progress until it is resolved.

Live Chat Open the bubble in the lobby footer, select Privacy Request, and describe what data you need or what change you want made.
Email Support Send your privacy question or data request to the address shown on the contact page, including your account mobile number and a brief description. We reply within two business days with next steps or the information you asked for.
Account Settings Log in, navigate to Profile, then Privacy Controls to download a JSON export of your account data, opt out of marketing messages, or submit a deletion request that our compliance team will review within five working days.
DATA SAFEGUARDS

How We Secure and Store Your Information

Every deposit you make through bKash, Nagad, or Rocket is encrypted end-to-end with TLS, and your wallet credentials never touch our servers because the payment gateway handles authentication directly. Session cookies expire after fifteen minutes of inactivity, forcing a fresh login if you leave your phone unlocked. We retain transaction records and bet history for seven years to comply with financial reporting rules, but marketing preferences and device logs are purged six months after you close your account.

Payment Encryption bKash, Nagad, and Rocket transactions pass through a certified payment gateway that encrypts wallet PINs and account numbers at the point of entry, so ok33 never stores your banking credentials in our database.
Cookie Management We use session cookies to keep you logged in, analytics cookies to measure page speed, and preference cookies to remember your language choice. You can block third-party trackers in your browser settings without breaking core lobby functions.
Account Security Each login triggers an OTP sent to your registered mobile number. If someone tries to log in from a new device or IP range outside Bangladesh, we hold the session and ask you to confirm via SMS before granting access.
Data Retention We keep your transaction history and game logs for seven years to meet regulatory audit requirements, then archive them in read-only storage. Marketing data and browsing history are deleted six months after account closure unless you opt in to keep them longer.

Privacy Policy Answers

We collect your mobile number, email address, and payment wallet details for bKash, Nagad, or Rocket. During each session we log your device type, IP address, and the games you open to secure your account and personalise the lobby.

Yes. Log in, go to Profile, then Privacy Controls, and click Download My Data. You will receive a JSON file within twenty-four hours containing your account details, transaction history, and session logs, minus any information we must retain for compliance.

We share transaction records with our payment gateway to clear bKash, Nagad, and Rocket deposits, and with game studios to settle bet outcomes. We never sell your data to advertisers or marketing brokers, and every partner signs a data-processing agreement.

Transaction logs and bet history stay on file for seven years to meet financial reporting rules. Marketing preferences, device fingerprints, and browsing history are deleted six months after closure unless you request immediate erasure, which we process within five working days.

We use session cookies for login, analytics cookies to measure page load times, and preference cookies to save your language choice. You can block third-party analytics in your browser without losing access to the lobby, though some personalisation features will stop working.

Open live chat, send an email to the address on our contact page, or submit a deletion request through Privacy Controls in your account settings. Our compliance team reviews each request and confirms erasure within five business days, except for records we must keep by law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.